In the event you’re an Aussie caught within the chaos of Rex Airways’ latest collapse, there’s a silver lining due to a beneficiant transfer by Virgin Australia, Qantas, and Jetstar. These airways have stepped as much as assist stranded passengers booked on a Rex cancelled flight by providing free rebooking choices. Right here’s all the pieces you want to know to benefit from this supply and guarantee your journey plans go off and not using a hitch.
Background on Rex Airways
Rex Airways, identified for servicing regional and distant communities throughout Australia, has entered voluntary administration. Regardless of their regional flights persevering with as scheduled, all home 737 companies have been grounded. The corporate, which expanded its community to incorporate main metropolis routes resembling Melbourne to Perth and Sydney to Brisbane, has confronted monetary difficulties resulting in this case. Sadly,
Can I get a refund on my Rex cancelled flight?
Rex travellers is not going to be receiving a refund from the airline, and as an alternative are inspired to take up one among hte complimentary flights by rival airways.
What about my Rex Frequent Flyer factors?
Rex frequent flyer factors might be frozen and travellers might be unable to make use of or accrue any factors through the administration interval. The airlne has suggested that within the case that there’s a profitable restructure, enterprise factors may turn out to be accessible sooner or later.
Virgin Australia’s Provide
Virgin Australia is honouring Rex tickets for particular routes, offering a seamless transition for affected passengers. When you’ve got a ticket on a cancelled Rex flight, you’ll be able to rebook freed from cost on the next Virgin Australia routes:
- Melbourne (MEL) – Adelaide (ADL)
- Melbourne (MEL) – Canberra (CBR)
- Melbourne (MEL) – Brisbane (BNE)
- Melbourne (MEL) – Coolangatta, Gold Coast (OOL)
- Melbourne (MEL) – Hobart (HBA)
- Melbourne (MEL) – Sydney (SYD)
- Melbourne (MEL) – Perth (PER)
- Sydney (SYD) – Brisbane (BNE)
- Sydney (SYD) – Coolangatta, Gold Coast (OOL)
- Sydney (SYD) – Adelaide (ADL)
- Brisbane (BNE) – Adelaide (ADL)
- Adelaide (ADL) – Perth (PER)
- Brisbane (BNE) – Cairns (CNS)
Reserving transfers have to be accomplished earlier than August 14 in any other case the reserving is not going to be honoured and it is going to be void. Passengers are suggested to not go to the airport till they’ve rebooked their flights.
Qantas and Jetstar’s Response
Qantas and its subsidiary Jetstar have additionally prolonged their assist to stranded Rex passengers. They’re providing free rebooking on accessible seats to make sure your journey plans aren’t disrupted. This assist is essential, notably for many who could also be caught away from house because of the sudden flight cancellations.
The overlapping routes are:
The way to Rebook Your Flight
In the event you maintain a ticket for a cancelled Rex flight, right here’s how one can rebook with Virgin Australia, Qantas, or Jetstar:
- Virgin Australia: Passengers should contact the Virgin Australia Visitor Contact Centre on 13 67 89 or go to www.virginaustralia.com to switch and rebook their ticket. Affected clients might be contacted by Rex immediately.
- Qantas and Jetstar: Test availability and speak to Jetstar on Dwell Chat or 13 15 38 or Qantas on 13 13 13 customer support for rebooking choices. Guarantee you might have your authentic Rex reserving particulars helpful for a smoother course of.
Suggestions for a Clean Transition
- Act Rapidly: These rebooking presents are time-sensitive. Make certain to contact the airways as quickly as potential to safe your new flight.
- Have Your Particulars Prepared: Preserve your Rex reserving affirmation and any identification paperwork prepared if you name or go to the service desks.
- Test for Updates: Keep knowledgeable by checking the airways’ official web sites or social media channels for the most recent updates and directions.
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